Return & Refund | emoose®

 

Return:

To initiate a return, please contact us at suppot@emoose.com with your receipt or proof of purchase if the item is purchased from www.emoose.com official online store. Please only send your product back after contacting us first and please ensure that the item you're returning is repackaged with all the items that were included when you received it.

Return product must meet the following criteria:

• Proof of purchase online.
• Repackaged what you’ve received in the original packaging box.
• Unused item in the same condition as when you received it.

*Items sent back to emoose® without first requesting a return authorization will not be accepted.

Cancellation

• Before Shipping

Free of Charge within 48 hours. Please contact our support team for help: support@emoose.com

• Shipped but not received

A $20 processing fee will be charged if intercepted successfully. If fail to intercept the item, you may refuse to sign in the package and return it to the sender, but subject to a 10% cancellation and return shipping fee.

• Delivered

Customers are responsible for the return shipping cost and restocking fee, up to 16% (withheld from the refund).

Damages and issues 

• If the product was not delivered or lost, please contact us immediately. support@emoose.com
• If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures. support@emoose.com

 

Refund

Once we receive your item, a refund is initiated within 14 days. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Late or Missing Refunds

If you haven’t received a refund after 2 business days of approval, please recheck your bank account and contact your credit card company/bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund, please contact us at support@emoose.com

* emoose® may reserve the right for the modification and final explanation.